vonage video recording

Live audiences make for highly engaged chat participants, engage in polls and even ask questions. For more information on how to configure a recording, see the record NCCO reference. Simple usage-based pricing based on the number of participants in a video session, dynamically calculated each minute. The support for 1080p is being optimized through the use of simulcast so that multiple layers of video can be published and routed to clients based on the bandwidths that they have available to them. This is used for scenarios similar to call monitoring. A typical JSON response will resemble the following: When you run the script, the recording located at the recording URL will Record outgoing calls to all phone numbers. Plans starting at $9.99 /month with 2,000 minutes included in all plans. If you are an Administrator, you can modify the auto attendant settings in the Vonage Enterprise Portal. The Vonage Video Recording API has been updated to double the maximum video recording time to 240min so users can record longer meetings and video sessions. Answer the call and follow prompts to record your greeting and then press 1 to save. Specify the rule name, percentage of calls, and call direction and then click Next. Build a basic one-to-one video application using the Vonage Video API client SDKs. Vonage Marketplace Unified Communications On Demand Call Recording VBC Call Recording On Demand Record the calls you want, when you want. You will need to authenticate with a JWT signed by the same application key that created the recording. What recording capabilities does Vonage Video API offer? Hover over the recording you want to recover and click the, To create a new rule and set pause/resume settings, refer to, To set pause/resume settings on an existing rule, refer to, Forward anddownload other people's recordings. Click to add days back to the recording schedule. When there are 3 published streams in the session, up to 12,000 participants can view all published streams, and so on. The response from the transcription_url will contain the sentences and a word by word breakdown with their respective confidence scores: "CON-aaaaaaaa-bbbb-cccc-dddd-0123456789ab", "https://api.nexmo.com/v1/files/bbbbbbbb-aaaa-cccc-dddd-0123456789ab". Vonage Video API REST API reference. As an enhancement to standard HLS broadcasts, we are enabling DVR functionality that allows participants to pause, resume and rewind the live HLS broadcasts when enabled.\ Each participant will appear in their own channel in the recording. All formats are mono by default. NOTE: Every user type can access their own recordings, but the Super User or Administrators cannotaccess therecordings of others. For example, our Best Fit layout type will automatically increase to a 4x4 grid layout, and customers have the option of customizing it to display up to 16 video streams. 2020 demonstrated that anyone could benefit from attending a virtual event. The Account Super User or Administrator can enable or disable the ability for users to pause and resume recordings throughout the call. Core features include video, voice, screen-sharing, signaling and chat, TURN relay, developer portal, management tools, reporting and use of all SDKs. (Learn more about our work on quality improvements and a comparative benchmark VS our top competitors). Recordings can be reviewed, shared through email, downloaded, and deleted as needed. ), Presenters' composed media stream reaches audiences close to real-time. Select a session or an archive. They are encoded with a constant bit rate of 32 Kbps. Vonage also offers a split recording feature where the audio will be saved as a stereo file. Vonage multiparty video reaches 5,000 now 15,000 live interactive participants, improving interactive broadcast quality, layouts and recording. Select multiple calls for options to delete or download simultaneously. Virtual Receptionist Extension Number Location Screen Recording Screen Recording Built to work with your CRM platform, screen recording is a powerful coaching tool available with your Vonage Contact Center solution. Record a Name Announcement Call Voicemail. SIP Interconnect. (or record) sessions, list archives that have been created, download and delete the recordings. This is used for scenarios similar to voicemail. For more information about the record action, see the NCCO reference. Turn on voicemail, record greetings, and set other options such as your ring count or PIN. You can record incoming and outgoing calls by setting rules. In the search box, enter the session ID or archive ID. As people adapt to their remote environments, we also saw the need to support vertical compositions suitable for mobile devices in portrait orientation. The Vonage Video API has long offered the ability to compose video layouts for broadcasting and recording in real-time as the video conversation occurs and streaming to an unlimited number of viewers with live streaming and to social platforms, like Facebook Live or Twitch.tv. Generate your JWT Execute the following command at your terminal prompt to create the JWT for authentication: All formats are mono by default. Interactive vs Live, whats the difference? Explore the platform You're able to record any session with control . The world our platform was initially designed for has changed, and we threw ourselves into identifying the features most needed to keep up. Sign in to theAdmin Portal. Picture-in-Picture, Vertical Presentation and Horizontal Presentation Layouts. For audio, the first 50 audio streams published to the session will be included in the recordings and broadcasts. Search results appear. No credit card required! Vonage will send a webhook to an eventUrl once the transcription is complete. Step 2. Our predefined layouts have been optimized for these portrait orientations to adapt automatically for mobile orientation views. The features are already available in the Vonage Video API Standard and Enterprise environments so customers can gain immediate access to these improved capabilities. The move to virtual services during the last two years has necessitated rapid digital transformation. Modify an existing rule, including enabling or disabling the ability for users to pause/resume recordings. Execute the following command at your terminal prompt to create the JWT for authentication: Add the following to download-a-recording.sh: Save this file to your machine and run it: Create a file named download-a-recording.js and add the following code: Add the following to download-a-recording.js: Create a class named DownloadRecording and add the following code to the main method: Add the following to the main method of the DownloadRecording class: We can use the application plugin for Gradle to simplify the running of our application. Once approved, the app will appear on your VBC Desktop and Mobile App. There are a lot of players on the market. WAV files are recorded with a 16-bit depth and a 16kHz sample rate. To give your events the big screen appeal, we are adding Full HD (1080p) support within the Vonage Video API clients, letting you broadcast the highest resolution available today to any device that supports it, in both relayed and routed sessions, and few to many live broadcast sessions.\ ), a brand new Experience Composer, low-latency live streaming, full HD broadcasts, as well as improvements to on-screen layouts and overall video quality of interactive broadcasts and recordings. Click Add New, then complete the fields in General Settingsand Schedules and Call Flows: General Settings Go to Virtual Receptionist Detailsand enter the following: Name Enter an identifier for your Virtual Receptionist. Click Phone System, then click Virtual Receptionist. The latest platform update increased the number of live interactive participants supported in a video broadcast session, up to 15,000 - depending on the number of active publishers in the session. Like Twilio, Vonage also supports livestreaming. When enabled by the Account Super User or Administrator, users can pause and resume the recording while on the call, as follows: All events are logged in this section, such as when a rule is created, a recording is downloaded, or even when additional storage is purchased. Enter your Voicemail password (PIN). They are encoded with a constant bit rate of 32 Kbps. To search, orexport results to an Excel spreadsheet if desired: A Super User can grant Administrators rights to create and manage rules, play their own recordings and manage recordings of others. The last seven days of recordings are displayed by default. One advantage of streaming is, while limiting flexibility compared to multiple streams, a single stream can be used to reach viewers on restricted networks or older devices. Enter a rule name, percentage of calls to record and call direction, and click Next. Basic functionality of a video chat API and SDK, price and support level are the key factors to pay attention to when choosing the appropriate solution. When recording a named conversation, the recording is always asynchronous and tied to the lifecycle of the conference. When recording a call, you can enable multichannel recording which allows up to 32 call legs to be recorded separately. To fetch a recording you must use the same VONAGE_APPLICATION_ID and private key for the application that owns the call that you're trying to download. Using WebRTC standards, video sessions are easily accessible over the Internet across web browsers, mobile devices and desktops, including simple web links with no downloads or plugins. If the transcription option is set, the recording will be transcribed using the default value for language, en-US: Using the transcription settings you can specify a custom eventUrl and language for your transcriptions. $49.99 per month/500 hours recording time $19.99 per block of 250 additional hours Only the Super User and Administrators can set up and manage Company Call Recording (CCR). Click Save. $49.99 per month/500 hours recording time. It should be noted that the DVR feature can only be enabled on standard HLS streams and is not available when LL-HLS is active. Once added and assigned to yourextension,start and stop recording as follows: NOTE:Administrators can see Details, but only theuser assigned to the extension with ODCR sees all available options. Vonage Video API already comes with always-on encryption and other features designed to protect users' information. Only the Super User and Administrators can add or set up On-Demand Call Recording. Developer Guide: Learn the best practices of broadcasting interactive sessions via HLS and/or RTMP streams. Press 9 for Set up Options. FHD resolution provides a high quality experience that is more than 2.5X as large as HD. Vonage APIs is a world leading API platform for interactive video-, voice- and messaging-communication for Mobile and Web. If you liked this Video API update, check out our new Video Express, and why its awesome! YesNo 0 out of 0 found this helpful Have more questions? $4.99/month Request this app By requesting this app, a note will be sent to your VBC Administrator for approval. Users can record a demo meeting. Lastly, we also updated our video platform with a number of optimizations at our real-time cloud composition servers to improve video synchronization and resilience of real-time composed recordings and broadcasts under poor network conditions. To record a conversation you can use the record action in an NCCO. Select a platform to get started: Web: Android: Windows: iOS (Obj-C) iOS (Swift) . Additionally, audio in the recorded files and broadcasts is now recorded at a higher bitrate, MP4 files encoded with AAC at 128kbps, allowing higher fidelity audio to benefit application use cases. */, The URL of the recording to download. The Vonage Auto Attendant provides you with a virtual receptionist that handles inbound calls regardless of the time or day. This post has been moved here from our old community platform and was originally from 27 May 2020 - please consider this when assessing validity of the responses. If endOnSilence or endOnKey is not set, then the record will work in an asynchronous manner and will instantly continue on to the next action while still recording the call. Our customers have always built personalized experience applications using the Video API. Remote events, when done thoughtfully, can be very effective. Step 1: Access the Vonage website and sing in your account. You can have up to 32 participants in a single conversation. The low latency addition is supported natively by iOS devices and is also backward compatible with standard HLS players, meaning that the new manifest files are produced so that players that do not support LL-HLS can ignore the new standard and just play the files as standard HLS. The new Screen Share Layouts prioritize screenshare streams so that the users presentation or content share always takes precedence in the recording or broadcast. Low Latency HLS (LL-HLS) is an addition to the Apple HLS standard (and not a new streaming protocol) enabling latencies down to 4-6 sec, compared to standard HLS latencies in the order of 15-30 sec. Add Company Call Recording Video API pricing. Omni-channel Experience Interact with your users on their preferred communication channels with seamless switching between channels Globally Connected Connect seamlessly with anyone, anywhere across 100+ countries Reliable and secure Ensure connectivity is always available with carrier-grade, AI-powered platform Connect at Scale A record action will complete when either the endOnSilence timer has been reached, or the endOnKey key is sent. Real-time signaling may still be deployed for chat, polls and other interactive application elements, Video API currently supports any number of on-screen presenters and up to 15,000 audience participants - depending on the number of active publishers in the session (, This type of broadcast allows the event to reach an unlimited number of viewers at low latency and stream directly to social platforms such as Facebook Live, YTlive, Twitch and others via RTMP, Easy to implement with the standard Video API calls; your application controls the look and feel, no extra composition steps needed. $ vonage numbers:search US $ vonage numbers:buy [NUMBER] US. Record your greeting after the tone and then press # to save. This trend has become more prevalent due to the pandemic as more and more in-person experiences such as learning, conferences, meetups and events have moved online. Enable recording for a named conversation (. Virtual town halls became one of the trademark features of corporate and civic organizations attempting to stay in touch with their people. compose video layouts for broadcasting and recording, Live interactive broadcasts developer guide. Once added, this feature is randomly assigned to an available extension on your account. From your Vonage phone, dial * 1 2 3. The recording will only end and send the relevant event when either the timeout value is reached, or the call is ended. Recordings can be reviewed, shared through email, downloaded, and deleted as needed. If you added another connect action to this NCCO, the first two participants would appear in their own channels, whilst participants three and four would appear in channel 3 together. Go to Phone System, choose Company Recordings from the left sidebar, and head to Recording Rules tab. Vonage Business Vonage Business is a leading Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Business. Use the following steps to reassign it from one extension to another.IMPORTANT: Download your recordings prior to assigning ODCR to another extension as recordings are deleted. Run the following CLI command to link your Voice API Application with your Vonage number using the Application ID: You can open your web browser and go to Vonage official site, and then sign into the Admin Portal with an admin or super user account. You will need these in later steps. The feature is compatible with all HLS players and will provide a 2 hour rewind history for broadcasts. Each extension has 15 hours of recording time that can be managed by deleting recordings to free up additional time. Record incoming calls from the phone numbers you enter. Select an option for Recording Settings where your options are: Hover over therule you want to manageand select anoption: Mark the box next to each recording you want to delete. This API supports all video use-cases, such as 1:1 video consultations, group video chat, or large scale broadcasts to thousands of people. Recordings can be accessed even after closing the session window. Automatic recording sessions will restart recording at 4hr length files. Learn more about Vonage Video API privacy architecture and how it protects your users and your content. To record a conference, you must add set the record attribute to true in your conversation action in the NCCO. Select specific extensions from the menu to record. Each extension has 15 hours of recording time thatcan be managed by deleting recordings to free up additional time. With an already large capacity of 15,000 real-time viewers via WebRTC, Video API can take your video sessions to ever-greater audiences with a single composed stream, leveraging HTTP Live Streaming (HLS), and beyond to eyeballs on Facebook Live, Twitch and YouTube Live. Vonage Marketplace Unified Communications Business Call Recording Service VBC Company Call Recording Easily enable the recording of all conversations, schedule the recording of inbound and outbound calls for all users within the organization. WAV files are recorded with a 16-bit depth and a 16kHz sample rate. Select a . Step 1: First, you should set a rule for the Vonage call recording. Please reference the developer guide to learn more about the number of live interactive broadcast participants that can subscribe to all the publishers of the session. This webhook contains a URL where the transcription can be accessed. With encryption, customers can ensure that their recorded data can be stored securely to maintain user privacy and comply with regulations, like GDPR. The OpenTok server SDKs (for Java, .NET , Node.js, PHP , Python, and Ruby ) implement many of the methods of the REST API. . Jump directly to Experience Composer. Call transcription is available in Developer Preview. Customers can use this feature and Layout Stream Prioritization Rules to make sure presentations, screen shares, and selected streams get priority in recordings and broadcasts. Record a call between two people in a passive 'monitor' manner. If split recording is enabled, a stereo file with each channel using the previously mentioned bit-depth and sampling rates is created. Vonage configures your auto attendant(s) during the initial set up. Was this article helpful? Vonage Video (Formerly TokBox / OpenTok) is an API that allows businesses to build a custom video experience within any mobile, web, or desktop application. In this article, we've listed 4 of them featured by providers like Twilio, Vonage, Agora and Vidyo. We are very excited to put the power of improved broadcasting and recording into the hands of our customers to ensure they can keep up with todays communications demands. * A recording webhook endpoint which automatically downloads the specified recording to a file in the To search for recordings older than 30 days, use the following steps: NOTE: If you delete recordings and your Recording Usage does not change, search for entries older than 30 days and then continue to delete additional recordings. With an interactive broadcast, the Vonage Video Router will forward all publisher streams to any of the subscribing participants, allowing applications to be independently dynamic about how the video is presented to each of the subscribing participants. More on. Select a specific meeting if you have multiple instances of meetings using the same session ID. Developer Guide: Learn how to build a JS application for multiple screen share streams. Submit a request Return to top If a recording eventUrl is not specified, the webhook will be sent to your application's eventUrl: Using the transcription_url you can make a request to retrieve the transcription. Directs you to the store to purchase additional On-Demand Call Recordings. This topic includes the following sections: Basic workflow Archive duration Archive storage Audio-only and video-only archives Individual stream and composed archives Working with individual stream archives Selecting streams to be included in an archive To add more storage: Use recording rules to define what to record. Hover over the recording and select options: Select an option for the Legal Disclaimer. Similarly to the recording you will need to authenticate. * current working directory, called "downloaded_recording.mp3" The Vonage Voice API offers the ability to record call audio in several ways. Use the OpenTok REST API to generate OpenTok sessions, to work with archives, and to work with live streaming broadcasts. Single MP4 file composed of all streams and it is ideal for instant playback; Composition occurs while the session is in progress and composed file is available immediately after session is . Upload. Applies To. Sometimes, users forget to save the recording before leaving the session. Easy to bring an audience member "on stage" - just enable them to publish their video and audio streams! You can: By default all recordings are in a mono format, with all legs of the conversation in a single channel. You typically get this from the JSON response received on the /webhooks/recordings endpoint when the record action is used when recording a call, connecting another call and so on. $ 0.00395. per participant / per minute. Overview; Share your Vonage Video API sessions with large audiences. You can then listen to the recording. This is often useful for passing to transcription systems where you wish to identify who said what. A session can be recorded only if the video stream is sent on Vonage Video API Media servers. Vonage Video API Demo Sessions Recordings Procedure Vonage Video provides a demo meeting application online. The purpose-built experience allows for specialized stage environments with text-based audience interactions like Q&A and voting, while the breakout rooms allow for networking and open exchange of ideas. Update your build.gradle with the following: Run the following gradle command to execute your application, replacing com.vonage.quickstart.voice with the package containing DownloadRecording: Create a file named GetRecording.cs and add the following code: Create a file named index.php and add the following code: Create a file named get-recording.py and add the following code: Create a file named download-a-recording.rb and add the following code: Add the following to download-a-recording.rb: You will need a Recording URL from which to download the recording file. Record all outgoing calls from all extensions. Filters recordings by a specific extension. Recording Answer A peer-to-peer session cannot be recorded because it is directly established between the peers involved in the session. When it comes to video broadcasts and recordings, privacy and security related features may be required. For example, in a voicemail system. Learn more about broadcasting video Chat. No bandwidth limitations, providing flexibility in designing quality video experiences. Create a copy of the rule and select a new name and owner. Company Call Recording does not record unanswered calls, disconnected tones, or disconnected messages. With Vonages Video API, we are able to keep users within our ecosystem, allowing us to ensure that both local authority employees and members of the public can join meetings, communicate, and view secure and easily accessible information from any device. - Steven Garratt, CIVICA Modern.Gov. Of all the exciting differentiating features we are adding this year, the Experience Composer - released in Beta - is the biggest game changer, enabling our customers to compose not just the video streams, but the entire surround experience, their built-for-purpose application UX, as well. Stage 1: Create Rule for Vonage Call Recording. Replace the following variables in the example code: To fetch a recording you must use the same VONAGE_APPLICATION_ID If you want to set up interactive events, you are limited to 5,000 people in the audience, but for simple one-way streaming, you can have an unlimited number of viewers. The recording will behave differently depending on how you configure the action. Broadcast. . For example, when there are 1 or 2 published streams in the session, up to 15,000 participants can view both of these published streams in real-time as interactive broadcast participants. These improvements ensure that sessions are recorded or live streamed properly, even when publishers find themselves in adverse network conditions. Step 2 Click Add Rule and you will get the options. Super User and Administrators can set Voicemail options for all extensions on the account. For reference: Daniel Kabeya and Guy Oliver recorded jum. Once the transcription is complete a callback will be sent to your recording eventUrl. Record audio from a single caller when they are prompted. Go to Phone System, select Company Recordings and choose Recording Rules tab. However, live streaming can be useful for more than just getting to more eyeballs! A quick overview of the two methods Vonage Video API employs for broadcasting. Once the record action ends, Vonage will send a webhook to the eventUrl that you specified when configuring the record action. Link your Vonage number. Requires additional coding to bring audience members "on stage" by switching the HLS participants to WebRTC mode, WebRTC is available on all modern browsers as well as on native clients for all major platforms. 5'6" Anthony Height set the Dunkademics record with a jump that lasted one full second (60 frames).
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