But before you start ordering discount prescription glasses through FramesDirect, how do you know if these designer eyeglass frames are the best choice for you? Complete set of four bushings and four cushions. Warranty, returns, and exchanges FramesDirect.com states that all of its frames carry a 1-year manufacturer's warranty. STEP 1 Return or replace Go to "My Account" and select "Purchase History" to start your return or replacement. My husband's glasses are six months old and the arm keeps falling off. Product Warranty: For warranty information about this product, please . Claims After 30 Days from Purchase date: Are handled by the manufacturer of the item in question. Because FramesDirect.com is committed to selling only the highest quality, premium products, we offer a 12-month manufacturer's warranty for all of our frames and lenses. Callaway continues that tradition of excellence through their eyewear collection for mena natural choice for both professional and casual wear, on the course and off. Designer prescription glasses, on the other hand, can easily be two or three times that much. Frames Direct provides a 30-day lens guarantee as well as a 30 day return policy on all frames and sunglasses. Free Storage Facilities & 24/7 Access. But if you want high quality eyewear that is the exact same product as eye doctors sell, you can get it from Eyeglasses.com for about half the price charged by eye doctors. Order number 1783488. YES. I know full well now, this was a huge mistake. I don't think Vicky know what she is doing. Same Day Shipping, 2-Year Warranty, Radwell Repairs - AUTOMATIONDIRECT MOLDED CASE CIRCUIT BREAKER, 80A, 600 VAC / 250 VDC, 3-POLE, CHARACTERISTICS, THERMAL MAGNETIC, 35KA SCCR, F FRAME, PANEL MOUNT. Bevelled Box Frame Frame Profile: Face Width 5 mm, Bevelled Profile, Side Depth 45 mm Window Mount: Snow White, Showing 45 mm all around Build-up: 15 mm - space between glass and window mount Glazing: 2 mm clear glass Hanging: Small D-rings with stri But I didn't have a problem. In other countries goods should be sent carriage paid to Digital Frames Ltd. D. The benefit to the guarantee following repair or replacement will run for a period equal to the residue of the unexpired guarantee applicable to the goods originally supplied.If Digital Frames Ltd accepts the guarantee claim Digital Frames Ltd shall, as soon as is practical, return the goods repaired or replacement goods to the customer carriage paid.If the goods are not eligible for repair or replacement under guarantee, Digital Frames Ltd shall notify the customer who shall arrange to collect the goods at their own expense as soon as possible. And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. Get the latest deals, discounts and customer exclusives. Frames Direct supplies the trade across Ireland, Northern Ireland and the UK with bespoke uPVC & Aluminium windows, doors, and conservatories. All I get is an email telling me to return my glasses and they will review them. For example, contact Rockshox.com for a SID fork or Shimano.com for Ultegra shifter or SRAM.com for Rival derailleur. Free Marketing materials. Manufacturing designs to meet each client's vision and requirements. Currently, there are over 60 complaints filed against the company, with over half of Frames Direct reviewers stating significant issues with the product or the service. Most of the Frames Direct reviews are positive, with a total of 75 percent of FramesDirect reviewers rating their experience as Excellent.. If you do so much as to drop the bike and any damage is done to the frame may result in the manufacturer not honoring the warranty. Direct mount/Rear brake install on chain stay. The art print giclee was printed by Museum Prints from a high quality image provided direct from the Museum. LINE AND LOAD LUG TERMINALS INCLUDED. Avoid these guys like the plague. There are over 14,000 FramesDirect reviews on TrustPilot, giving the online retailer a total rating of 9.0 out of 10. Held my money for a month then didn't deliver. For example, one FramesDirect reviewer that received an incorrect measurement says: Now I am stuck with an expensive but beautiful piece of eyewear that makes me nauseous if I wear it. I am currently waiting for my 3rd pair after 4 months. If you need designer eyeglass frames to be shipped quickly, there are enough negative Frames Direct reviews to suggest that you may have to wait a few extra weeks. Free Delivery on all orders over 30. With an excellent return policy, decent prices, and high end brands, FramesDirect guarantees a much better deal than the local optometrist. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I purchased a second pair while waiting for the first. Note: For special custom order products, 1 Year Warranty Features Fan easily mounts in round ducts Ball bearing, standard NEMA frame. I purchased a set of frames and they were sent six weeks late, I had to reach out to them for updates. The frame is a two inch gold ornate wood frame with double matting. AdvisoryHQ (All Rights Reserved), Even generic prescription glasses can be priceyin fact, the average cost for one pair of eyeglasses is currently. $62.96. They are awful. These 3 different emails on 3 different days I waited 3-4 business days. We use CNC bended machine pipe and plasma cuted accessories. Horrible customer service. They claim they ship them, but they couldn't find a tracking number. Not sure if this is even real real company, or they just take money and pretend to send glasses. We may not accept products that have been tampered with for repair/replacement under a manufacturer's warranty. One point to note is that our Frames Direct review found that a customer service representative consistently responds to customer complaints and seems to be providing proactive, helpful solutions. If you have a warranty issue and would like to exchange your glasses or contacts, you have up to 12 months from date of receipt to do so. Joanne McGuire This ensures total accuracy and lenses that are free of scratches, distortions and defects. Tip for consumers:Dont buy prescription lenses, Perhaps OTC sunshades would work. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. From traditional and classic, trendy and retro-inspired, we are confident you'll find a men's eyeglass frame you'll love to wear everyday. Overstocks, cancelled orders, customer returns and special dealer packs. Poor customer service. Home Products About Us Choose a category +-Certificate Frames; Small to Medium Sized Frames; Poster Frames; Photo Frames; Award Frames; Square Frames; Dry Erase Boards . For those looking for cheap designer glasses, FramesDirect.com is a popular choice, since they offer top-name brands like Ray-Ban, Burberry, Dolce & Gabbana, Gucci, Michael Kors, Oakley, and more at 30 percent off MSRP. The head of exchanges reached out to me and is refunding the total I paid. I ordered a designer frame and a prescription lens. (i) To damage caused by the customer's or any third party's act, default or misuse of the goods or by failure to follow any instructions supplied with the goods. I returned the frames and the customer service department immediately claimed they were not covered under warranty. 800-733-2898 - Mon-Fri, 8am-5pm CST Cart 0 | Log in; Search. I am stunned that Trust Pilot give them such a positive review. It was the first pioneer of selling online prescription glasses to people in the USA. Are designer prescription glasses from Frames Direct the real deal? Claim your listing for free to respond to reviews, update your profile and manage your listing. Additionally, online prescription glasses offered through Frames Direct also come with the original brand packaging, which is not something that many discount prescription glasses offer. Buyer beware. Very frustrating spent hours looking through "sales options". Manufactured by a QS-9000 and ISO/TS16-944 certified OE supplier. So I am ordering a spare one again! Quality is our number one concern. Seatpost . Company reputation In general, customers seem pleased. Custom Hardwood Plantation Shutters FREE No Obligation In Home Estimates FREE Design and Color Consultation FREE Professional Installation Call or Text Today! Rough handling and prolonged exposure to water or exposure to excessive heat and cold is not covered. The frame is a two inch gold ornate wood frame with double matting. 2 Year Warranty on selected products Frames Direct. The high quality art print is in stock and framed within a business day of order placement. Get the latest updates on new products and upcoming sales. VICKY the lady has told me lies after lie about it being ready to ship out. If your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost. Buying eyeglasses, sunglasses, and prescription sunglasses online At FramesDirect.com, you'll find the largest online selection of authentic designer frames from top-selling makers, including Ray-Ban, Oakley, Prada, Michael Kors, Gucci, and many others, at a fraction of the cost you'd pay elsewhere. Products used:None they wouldn't send what I bought. On the 27th I had not received any email stating they were shipped. Date of experience: November 02, 2022. In practice, we have had no warranty claims as our products are made from solid aluminum, with very few moving parts and we have sold millions of our products without issue to such organizations as McDonald's, Disney, ABC, Macy's, Walgreens, Ruby Tuesdays, etc. No options that were less than 100 dollars more than the original order, and they would make it right after stringing me along for almost three months. This means that shoppers can trust that all designer prescription glasses are brand-new and covered under manufacturer warranty. Want to like but so frustrated! The high quality art print is in stock and framed within a business day of order placement. Taking the frames to an optical place to have new lenses made. The high quality art print is in stock and framed within a business day of order placement. Have gotten 6-7 different explanations on why these are soooo delayed and when to expect. FREE SHIPPING from New Jersey on orders over $99.95 placed online, SnapeZo.com only sells quality products. Frames Direct Warranty. After paying $300 plus for a pair of eyeglasses I waited like a month then I got them defective. Officially Licensed GM Restoration Parts. Newegg shopping upgraded 20%. Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free ADVERTISIMENT FramesDirect.com contacts Phone numbers 1800 248 9427 +1 512 402 8557 Website www.framesdirect.com View all FramesDirect.com contacts ADVERTISIMENT Many praise the company for providing high quality designer eyeglass frames with quick shipping, great customer service, and a convenient shopping experience. All metal parts will be replaced if defective within 6 years of warranty registration. With the warranty FramesDirect will either repair or replace your eyeglasses free of charge. Phone: 800-733-2898 Fax: 888-358-4839sales@frames-direct.com. Although restocking fees are a focal point of critical Frames Direct reviews, it is part of a clearly stated company policy. Are there other similar companies to frames direct that are less expensive or better? We distribute a wide range of . We've got plenty of stock, and we're delivering as usual! They at least are standing behind there product. The frames also have a one-year manufacturer warranty against any manufacturer defects. I asked to have someone call me No answer. I ordered some sport shades and was told it would take 4-5 business days to get them shipped, not delivered, just out their door. Avoid this one if you want any quality. Review AdvisoryHQs Termsfor details. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2022. Free Recycling of all glass and frames available to all customers. I've been getting the run around about when they will ship out my glasses and I ordered way in March and still don't have my glasses til this day it's almost the end of May. Get to know Warranty Direct through reviews, ratings, and complaints. The screw will only go in partially so it falls off continually. A few critical reviews of online prescription glasses also note waiting prolonged periods of time for their delivery due to out of stock items. Ordered glasses and did not realize that it would take over a month to receive them. Based on Frames Direct reviews from popular consumer review sites, the most common positive comments include: While most Frames Direct reviewers speak highly of the website, there are plenty of shoppers who have had significant issues ordering designer eyeglasses online. They are the absolute worst and I would give them zero stars if I could. Consumers complaining about Frames Direct most frequently mention customer service, business days and credit card problems.Frames Direct ranks 151st among Eyeglasses sites. It's an ingenious way for framesdirect to get away with honoring their warranty. So they've kept me informed, I'll give them credit for that. Under this warrant, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us at the shipping expense of the customer. Negative Frames Direct reviews on TrustPilot tend to comment on poor experiences with customer service and difficulties with either measurements or prescriptions for designer eyeglass frames. Summary. Newegg shopping upgraded . *******@aol.com It's a sham business. Reviews. I got the glasses in about 1 week. I reluctantly agree to order the more expensive lenses and when they finally come in almost 4 weeks after my order, the prescription is totally wrong and I cannot see with these glasses on. Range of industry-standard policies, shoppers can rest assured that FramesDirect.com is indeed. 4Th I ordered ) of name-brand designer Frames on the correction 9:00am - 5:00pm CST very prescription. Efforts have been tampered with for repair/replacement under a manufacturer 's warranty a. 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