Offer Highlights: To learn more about IP Office visit: Advanced Parts Replacement (APR) Next Business Day for critical components All discounts are based on APL list price. Overview Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that enables small to midsize enterprises to anticipate, accelerate, and enhance customer interactions. Select Avaya data networking products are also eligible for discount under the Win with IP Office promotion. If Spaces is not Avaya available in the geography where th e Subscribed Licenses are purchased, then Customer is not entitled to receive it during the Subscription Term as part of the Subscription bundle. You even have access to all of Avayas web services such as documentation, tools and our newly revised Knowledge Base. Anytime/any day remote support (24x7x365) deployments. Refer to your sales agreement to establish the terms of the limited warranty. Advanced Parts with On-Site support Next Business Day(NBD). It provides your business with the support you need, when you need it, with flexible options and investment protection. Highlights The Avaya subscription program provides customers with a flexible new consumption-based . Access to minor software releases, service packs and software and firmware updates The IPOSS ordering process is being centralized into Avaya One Source, including integration of Token ordering features. IP Office Support Services (IPOSS) is a comprehensive and customizable solution available to customers with Avaya IP Office systems that are release 8.1 or higher. E. IPOSS is required with every IP Office solution. Collaborate Better Each subscription includes Avaya Spaces, our award-winning cloud collaboration product, to meet your team and customer needs. Show First 12 Product(s) Avaya IPO-T RTS 24X7-500V2 1YPP MPN:271605T. Avaya IP OfficePlatform General Availability Release 11.0 Document Version 1.13 Document Definition: Product Update This is a communication that summarizes "what's new" within a given release regarding any changes or enhancements to an existing GA (Generally Available) product. For Avaya partners, simplifying deployments with new configuration wizards ease installation complexity and technician time. Avaya Inc. - Proprietary. 84% 84% of online chat queries are resolved in less than one hour. When speaking with Avaya, they advised they're really tightening up support.avaya.com. 2. 2. By name and service offerwill cover using all such that is that alldevices claiming support voicemail if they have had several directories and associated ip officesystems. AVAYA IP Office Support Services (IPOSS) Posted on April 1, 2013 For IP Office R8.1+ IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. Customers' purchasing a new IP Office system signs a contract . 1-Year for hardware components that are found to be defective, IP Office Warranty Notes; Special note to Avaya partners: be sure to highlight your Day 1 and Day 2 services along with the IPOSS described above. Overview. Flexible coverage options are available to meet the specific needs of your business. Avaya Aura Communication Manager Release 10.1 was made generally available in December 2021 as part of Avaya Aura Platform Release 10.1. Door Entry Systems Telephone / Intercom. IP Office Support Services is available through your Avaya Authorized Partner. IP Office Support Services is available through your Avaya Authorized Partner. Avaya Calling plug-in for Microsoft Teams, Microsoft Azure Active Directory support System Meet-me Conferences defined in the IP Office configuration provides a simplistic way to host the conference with features such a multiple moderators, separate participant, It is simple and easy to use. Low total cost of ownership Avaya Contact Center Select uses the IP Office Platform to provide its real-time communications platform. Avaya resources such as Avaya Learning and the Avaya Support Website also offer educational materials and training to ensure your employees have a thorough understanding of how to use the system. For more information regarding Avaya Service Agreements, Software Support Programs, Phone System Hardware Maintenance as well as our fully Managed Telephony Support Program contact us at ccs@convergedsystems.com. IPOSS Renewals are now enabled in Avaya One Source Renewals configurator (A1SR). B. IPOSS includes 24x7 support. IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. IP Office Support Services (IPOSS) is an Optional add-on support agreement. Discounts on select data products will be the same (12%, 15% or . Question 3 o The IP Office system is installed with the most-current release. Telephone Systems - System Phones - VoIP. Santa Clara, Calif. - October 8, 2019 - Avaya Holdings Corp. (NYSE:AVYA) today announced its new Avaya IX Subscription program, making it easier than ever for Enterprise customers to purchase and consume Avaya's world-class communications and collaboration solutions to drive their business growth. Product Avaya Aura 8.1.1 GA Date Jun. Read the Avaya IP Office Release 11 Product Offer Definition Document View the Avaya IP Office Release 1 0-11 Upgrade Job Aid . Learn more about Avaya professional training services. Features in the new release. You even have access to all of Avayas web services such as documentation, tools and our newly revised Knowledge Base. Store Sections. IPOSS provides affordable, ongoing support for your communications platform. www.GoECS.com. Access to the Avaya support site tools and intellectual property This is the latest release of Communication Manager and is recommended for new development. Read the Avaya IP Office Release 11 Product Offer Definition Document View the Avaya IP Office Release 1 0-11 Upgrade Job Aid . Avaya is an American technology company that specializes in business communications services such as unified communications ( UC) and contact center ( CC ). D. IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections. This offers flexibility for customers to start with a These software programs have been made available for all IP Office releases at minimum R8.1 and above and this also applies to IPOCC as well as SBC. Voice Terminal (telephone set) Replacement coverage is NOT included in any IP Office Support Services (IPOSS) offer. Avaya IP Office Release 10 available on 29 August. Documentacion Avaya IPOffice diseo (IPOSS) for Release 1 1 Access the Avaya IP Office Demo Anywhere and Power Demo Guide (make sure to review the new Global Demo Purchase Program Guide) Bookmark the Avaya IP Office Release 11 Sales Toolkit page (Sales) Avaya so that avaya iposs offer definition of iposs offer components and definition of physics and, glenn et al. Avaya IP Office R9 Expansion System Options for Server Edition Network 1. Avaya Call Reporting Offer Definition 07April2020, 0% found this document useful, Mark this document as useful, 0% found this document not useful, Mark this document as not useful, Save Avaya Call Reporting Offer Definition 07April2020 For Later, Documentation, Training, Lab Engineers, Sales, .. 5, .. 5, . 5, . 7, . 8, .. 9, 10, .. 12, .. 13, .. 14, . 14, 15, 15, .. 16, 16, 17, .. 17, .. 18, . 19, 19, 20, .. 21, .. 22, 22, 23, 24, . 25, 25, . 25, 25, .. 25, . 27, .. 27, .. 27, . 27, . 28, .. 33. Avaya has incorporated partner and customer feedback regarding the offer to ensure a smooth and successful market introduction. which will authorize distributors to offer the promotion. 1 Use pursuant to the terms of your signed agreement or Avaya policy. Award-winning remote technical support is available during standard (Monday-Friday, 8 a.m. 5 p.m.) business hours or 24x7x365. Avaya hardware warranty is on a return-and-replace basis, IP Office Support Services (IPOSS) Information. The base offer includes: The Avaya SBCE provides all the functionality required for an enterprise to terminate SIP trunks without the complexity and higher price associated with typical SBCs, and . Thats after you attempt about 50 times to register the damn thing and then register 'your' customer "SOLD To:'which takes about 20 minutes - so Avaya can later take over tha account. Its features include: HD voice and video with support for Avaya Aura Unified Communications 7 inch HD touch screen offering 720hp definition video and up to 1080hp when connected to an external monitor Wi-Fi and Bluetooth connectivity Access to Outlook apps Presence monitoring Cordless handset and hands-free speakerphone with HD voice IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. Avaya remote technical support for both software and hardware during standard 85 Monday-Friday hours Have You Heard About the Microsoft Teams Connector for MetaSwitch? Communication Manager 8.0 includes the following new and enhanced capabilities: Web Browser support for Mozilla Firefox browser: version 45.0 and later, Windows Internet Explorer 11. The Scopia solution expands Avaya's unified communications and collaboration offers with an interoperable video Availability of coverage in 1, 3 or 5 year prepaid terms Low total cost of ownership regardless of the communication network - IP, SIP, 3G, 4G, H.323 or ISDN. For starters, our vigilant Expert Systems reduces the probability of outages by 73%. In addition, Avaya's standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Hi, I recently had to add this to my PLDS to get access to all of the software upgrades on support.avaya.com. Today we want you to know about a service you should consider to optimize and protect your Avaya Investment. For Example, if the APL list price is $100 and the . Along with on-premises services, Avaya provides unified communications as a service ( UCaaS ), contact center as a service ( CCaaS) and communications platform as a service ( CPaaS ). Key Benefits Access to the Avaya support site tools and intellectual property Fill out the form below and one of our expert consultants will be in touch shortly. (ECS), The base offer includes: Avaya | Leader in Business Communication and Cloud Solutions . New IP Office Support Services - Incredible value, amazing price for SME - and secure high speed remote login (SSL/VPN) New 3500 ERS delivers SME price with . Advanced Parts Replacement (APR) Next Business Day (NBD) or 4 hour delivery by courier for critical components* Access to major software upgrades to keep your systems current and to increase functionality Avaya SMB30 Promotion . The Customer must register on As a Certified Avaya SME Expert Business Partner, the Teltek team is well-versed in all aspects of Avaya products, including installation and service. If you have a current Avaya IP Office or Avaya Server Edition and need pricing and design assistance for migrations or upgrades contact us at sales@convergedsystems.com. IP Office IP500V2 (700476005) Chassis Edition or Gateway referred to as Server Edition Expansion System (V2) This chassis can support all endpoints and all trunks (IP, analog, or digital). Anytime/any day remote support (24x7x365) Enhanced remote connectivity through SSL-VPN for increased security and faster resolution Highlights Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities. The Avaya Session Border Controller for Enterprise (SBCE) is a flexible, fit for purpose solution for Enterprises that includes a set of standard security features. The Avaya Breeze Platform facilitates the design, creation and deployment of advanced team and customer engagement services, without developers having to acquire specialized communications expertise. Refer to your sales agreement to establish the terms of the limited warranty. We would like to show you a description here but the site won't allow us. Detailed list of discountable material codes are in the appendix of this offer definition. IP Office Support Services (IPOSS) is ONLY available for IP Office R8.1 & above: It was a ridiculous AUD $600+ for one year just to be able to get access to service packs, etc. Documentacion Avaya IPOffice diseo - Free download as PDF File (.pdf), Text File (.txt) or read online for free. If you don't have an Avaya IP Office or Server Edition, inquire about other Avaya Software programs and extended support options. Avaya Source Prime Channel Partner Target Audience John Cato Product Management, Order . Avaya offers solutions from pure premises deployments, to pure cloud deployments. Access to major software upgrades to keep your systems current and to increase functionality o The system is registered by the business partner Note: IPOSS is a Day 2 offer. Availability of coverage in 1, 3 or 5 year prepaid terms Advanced Parts Replacement (APR) with Onsite support Next Business Day or 4 hour (U.S. only). These software programs have been made available for all IP Office . We will handle your contact details in line with our Privacy Policy. Introductory pricing is a single fee per server no matter the number of users or applications. Introductory pricing is a single fee per server no matter the number of users or applications. Achieve More Value Pay for software and support in one transaction, monthly or annually. Avaya's complete solution includes all the components necessary to provide a total video, voice and data collaboration application. IPOSS is available through Avaya Authorized Partners, like Teltek. Avaya IPOSS support and entitlement begins after the following steps are complete: o The IP Office Support Services (IPOSS) contract is purchased and accepted by Avaya. This enables any type of IPOSS coverage to be ordered for the system in a single motion, including Contact Center coverage. The introductory support price includes software upgrades, and the price isnt much higher than the cost of a single software upgrade. 91% 91% of all outages are resolved in less than 2 hours. Enjoy 20% stretch usage for free, plus discounts on trade-ins of current licenses. By purchasing IPOSS, your company will ensure the delivery of consistent, reliable support that will keep your Avaya solution operating optimally. IP Office Support Services address software and hardware components, access to service packs and all major software releases during the contract term, and provide options for parts delivery and hours of service coverage. (IPOSS) for Release 1 1 Access the Avaya IP Office Demo Anywhere and Power Demo Guide (make sure to review the new Global Demo Purchase Program Guide) Bookmark the Avaya IP Office Release 11 Sales Toolkit page (Sales) Competitively priced support, Additional Value options: Price: 404.33 (485.20 Including VAT at 20%) Ref: AV271605T. Rest assured that your IP Office system is protected with Avaya manufacturer support and future upgrades. There is one fee per server, regardless of the number of users or applications. A few weeks ago, we provided an overview of Avaya IP Office release 10.1. A. IPOSS can be sold under wholesale and co-delivery models. 10, 2019 Rev # Rev Date 1.0 10/28/19. Flexible coverage options are available to meet the specific needs of your business. Copyright Efficient Communication Solutions, Inc. 2013. The introductory support price includes software upgrades, and the price isnt much higher than the cost of a single software upgrade. Thanks, Tim Adelaide, Australia www.avaya.com/sme Extended discounts do not apply to services; however, IPOSS maintenance is strongly recommended to maximize system availability . For our IT / Managed Services Division Visit: www.StratosphereNetworks.com, Copyright Avaya Business Telephone Systems | CCS Green Team, Business Telephone Service and Telephone Lines, Avaya OneCloud Portfolio: UCaaS, CCaaS and CPaaS, Avaya IP Office Contact Center - Avaya IPOCC, Avaya IP Office Software Support - Avaya IPOSS, Avaya IP Office Support Services (Avaya IPOSS), Avaya IPOCC (Avaya IP Office Contact Center), Avaya IPOCC Agents, Supervisors and Multichannel, Avaya Session Border Controller (Avaya SBC and Avaya SBCE), Avaya Contact Center Select (ACCS), also known as. Avaya Warranty Information: Competitively priced support, Additional Value options: In addition, Avaya's standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. loading. We can collaborate with you to: Protect and Support Your Avaya IP Office System With IPOSS, Certified Avaya SME Expert Business Partner. IPOSS Tier 3 & 4 maintenance service is delivered by Avaya Avaya IPOSS support and entitlement begins after the following steps are complete: o the IP Office Support Services (IPOSS) contract is purchased and accepted by Avaya o the IP Office system is installed (or the IP Office 8.1+ upgrade is completed o the system is registered by the . Avaya remote technical support for both software and hardware during standard 85 Monday-Friday hours This service includes support of software and hardware components, access to service packs and all major software releases during the contract term. 5. www.youtube.com/user/Avaya f avaya.com Offer Definition Product Avaya Call Reporting GA Date August 20, 2019 ACR 4.0 April 13, 2020 ACR 4.2 Rev # Rev Date 1.3 April 7, 2020 Avaya Source Prime Channel Partner Target Audience Product Management, Order Management, Remote technical support is also available based on the Converged Communication Systems support plan you elect. Special Offers. Avaya Partner Process: 1. For more information please visit www.avaya.com or www.GoECS.com, Copyright Efficient Communication Solutions, Inc. 2013. For IP Office R8.1+ About Avaya The introductory support price includes software upgrades and is similar to the cost of a single software upgrade. No discount on IPOSS. Access to the Avaya Support website. 1M+ More than 1.5 million service requests are handled annually. At Avaya, we're serious about preventing downtime. Avaya IP Office clients take advantage of Avaya IPOSS (Avaya IP Office Software Support) by contacting Converged Communication Systems for more information. It provides your business with the support you need, when you need it, with flexible options and investment protection. Upgrade. This service includes support of software and hardware components, access to service packs and all major software releases during the contract term. IP Office Hardware Warranty; Avaya Spaces is a hosted offer and is not available in all geographies. The R10 Offer Definiton tries to run you through some glorious justification of how wonderful the IPOSS will be for the customer. As follow up to earlier messages on IP Office Release 10, General Availability (GA) has been set for 29 August 2016. To achieve optimal IP Office operations, your business needs access to upgrades. Understanding IOC, Remote technical support for both software and hardware during standard (Monday-Friday, 8 a.m. 5 p.m.) business hours, Access to major software upgrades to keep your systems current and to increase functionality, Access to minor software releases, service packs and software and firmware updates, Access to the Avaya support site tools and intellectual property, Enhanced remote connectivity through SSL-VPN for increased security and faster resolution, Availability of coverage in 1, 3 or 5-year prepaid terms, Anytime/any day remote support (24x7x365), Advanced Parts Replacement next business day for critical components, Advanced Parts with On-Site support next business day, Understand your current telephony and technology context, Chart the first steps toward an ideal solution. Quantity: . Avaya provides a limited warranty on Avaya hardware and software. IPOSS provides affordable, ongoing support for your communications platform. IPOSS Avaya IP Office Support Services. What are Indicators of Compromise? Overview Downloads New in Release 10.1 Communication Manager 10.1 includes the following new and enhanced capabilities: Avaya IP Office Support Services (Avaya IPOSS) Avaya Communications has introduced a Software Support program for Clients who want access to major and minor software upgrade licenses for new IP Office releases as well as corrective software updates for software bug situations. Access to minor software releases, service packs and software and firmware updates It is simple and easy to use. IP Office Support Services address software and hardware components, access to service packs and all major software releases during the contract term, and provide options for advanced parts delivery and hours of service coverage. Operate With Confidence If you would like to learn more or are ready to optimize your Avaya IP Office system with IPOSS, Call Teltek today at 1-866-9-TELTEK or 410-552-6580. Offer Definition. Voice Terminal Replacement coverage is not included in the Avaya IP Office Support Services (IPOSS) offer. The base offer includes: Avaya remote technical support for both software and hardware during standard 85 Monday-Friday hours Access to major software upgrades to keep your systems current and to increase functionality Access to minor software releases, service packs and software and firmware updates If you prefer not to receive marketing emails from Converged Systems, you can opt-out of all marketing communications or customize your preferences here. Avaya Communications has introduced a Software Support program for Clients who want access to major and minor software upgrade licenses for new IP Office releases as well as corrective software updates for software bug situations. It is simple and easy to use. Avaya provides a limited warranty on Avaya hardware and software. When upgrading an application from Release 7.1.x to Release 8.0, the system preserves the security hardening modes that are configured . Flare Communicator extends IP Office UC to tablets Now included with IP Office Power User and Office Worker solutions More to sell with new service & networking offers! If you choose to purchase IPOSS, Teltek will purchase it on your behalf and respond directly to your questions and service needs. C. IPOSS is sold only through authorized Avaya partners. It provides your business with the support you need, when you need it, with flexible options and investment protection. Enhanced remote connectivity through SSL-VPN for increased security and faster resolution Standard IP Office Support Services (IPOSS) are included with the subscription offer: 24X7 remote technical software and hardware support. For more information about IPOSS and how this offering can benefit your business, contact the CCS sales team today: sales@convergedsystems.com or (877) 598-3999. As a single-source company that provides one-call technology consulting & support for small to mid-sized businesses in Maryland, Washington, DC, Virginia and Pennsylvania, Teltek is your local Avaya connection.